Open Letter to ServGate Management and Employees
(emailed to all ServGate management and employee on March 21, 2006)

Dear ServGate management and employees:

We, a small and helpless vendor of your company, need your help.

Facts:

We are EPK Translations (www.epktrans.com), based in Beijing. We started providing translation service to your company since May 7, 2003. In the beginning, your company paid us on time, so we gave our full trust to your company and kept working hard. Then when we realized that we would not be able to get paid, it was too late - we are now due US$9,500, incurred during a 3-year period. We asked repeatedly that we be paid, as we are a small company, can not afford big losses, and this amount is very big to us, and means a huge amount of time spent before a computer, translating and translating. We were told verbally and in writing many a time that we will be paid...soon...about two months...next month...before Christmas...but we still haven't seen the payment, and perhaps will never.

What we don't understand:

Compared to us, ServGate is gigantic: It has esteemed dignitaries in its Board and Executive Team, and so many successful people working for it. We assume it can afford US$9,500 / three-year salary for an employee, but it won't pay the same amount to a vendor owed to it and for which this impoverished vendor had been working hard to earn. Why?

We thought there is a basic ethical rule that the whole world was relying on: When Party A borrows money from Party B, Party A would try his very best and ASAP to pay off his debt, so he will have a clear conscience and would not let Party B suffer. But the situation between ServGate and us now is: we'd rather you suffer, than we suffer. Why?

We are a small company, but we can not dream that we would owe anyone anything, employees or vendors, we would not have a clear conscience. We are small and obscurer, but we, like people all over the world, abide by moral principles that we are proud of and will forever uphold, and just based on which, we had been providing your company with services. But we were let down.

Why we write you all:

We are in dire need of help, but being a small and helpless company, we don't know of other ways to get it. And we have so many questions that we need to find out the answers for.

You are welcome to contact us for facts and information on: service@epktrans.com

Thank you very much for your kindness!
EPK Translations.

Some questions:

Global Headquarters ServGate Technologies, Inc. 658 Gibraltar Court Milpitas, CA 95035 Tel: 408-635-8400 Fax: 408-635-8470 email: info@servgate.com support email: support@servgate.com support portal: My.ServGate.com

北京： 北京市海淀区双清路学研大厦B305室 邮编：100084 电话：(86)(10)62780202 传真：(86)(10)62780303
上海： 上海市静安区南京西路555号555商厦402号 邮编：200041 电话：(86)(21)62561700 传真：(86)(21)62561611

Executive Team(by March 21, 2006):

Mr. Francis E. Wilde, President and Chief Executive Officer
Lou Pambianco, Vice President, Products
Larry Lessler, Vice President, Finance
Lawrence Ho, CTO
Atchison Frazer, Vice President, Marketing
Dave Miller, Vice President, Worldwide Sales
Kim Gardner, Vice President, EMEA Sales
Larry Schiro, Vice President, Manufacturing Operations
John Harleman, VP, Business Development and North America Sales
Simon Hong, Vice President & Executive Manager, Asia-Pacific

Board of Directors(by March 21, 2006):

Mr. Bruce Hendrix,
Chairman, ServGate Technologies, Inc.

Amy Liu (刘亚男)
Tommy Liu (刘齐,Liu Qi)
Bruce Hendrix